As of now, Lumisound only offers content made by third-party contributors. Before being added to the catalog, their submissions are thoroughly reviewed, but we do not provide tech support for the items that were verified and made available for purchase.
In addition to the purchased product, you may get one or several documents with instructions and other related data. However, we do not require our contributors to add any such materials to the archives.
Contributors are allowed to modify and update their products. Therefore, if you want to obtain the new version of your previously purchased item, simply download it again for free. Unfortunately, we have no notification system that would let you know about such updates.
If you have purchased an item that you suspect is different from the preview, damaged, or dysfunctional in any other way, please notify our support team immediately.