Lumisound is a commercial platform that allows independent visual and audio content creators to sell their works to our customers. You’ll find a huge collection on our website if you are looking for images, sound effects, or music to use in your projects. Before signing up, however, we strongly urge you to read the pages governing our relations with customers, including the Terms, Refund Policy, Data Policy, and this Privacy Policy.
When we say ‘we’, ‘us’ or ‘Lumisound’ it’s because that’s who we are and we own and run the Lumisound website.
Both personal information and personal data have the same meaning in the context of this Privacy Policy.
Amendments & Modifications
This Policy may be modified and expanded from time to time. New versions will be posted on the corresponding page of the website. You are responsible for familiarizing yourself with such change. You confirm that you have read and agreed to the changes using Lumisound and the offered services.
Involved Parties
The purpose of the Policy is to protect all parties that engage with Lumisound in any way. We are obliged to inform you about how we process your personal information.
The Policy covers the private data that Lumisound may gather. The User willingly accepts the terms of this Privacy Policy by interacting with Lumisound. Should you have any concerns about the Policy provisions, stop using the Website immediately.
External Links
Lumisound products may contain links to other services. Data processing regulated by third-party agreements may occur if you visit such sites. Users following the external links are fully accountable for the consequences thereof. Users are advised to become familiar with the privacy policies of third-party platforms before proceeding.
Your Privacy
Personal data you submit while using Lumisound may be used for several purposes, such as the password recovery procedure. In addition, your profile credentials and other similar information may be altered or deleted both by you and our account managers.
You have the right to request a download of a text file containing all the information you have submitted to our website. Another option is to delete your personal info completely. It does not involve data that Lumisound must keep under the EU data privacy laws. We do not disclose, sell, or trade your private information to third parties.
We collect certain personal information about visitors and users of our website. The most common types of information we collect include things like: user-names, email addresses, IP addresses, contact address, birth date, phone number, company name (if applicable) and other contact details, survey responses, blogs, photos, payment information, transactional details, support queries, forum comments (if applicable), content you direct us to make available on our website (such as item descriptions), your actions on our website (including any selections or inputs into items) and web and email analytics data. We collect personal information directly when you provide it to us, automatically as you navigate through the website.
For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
Learn more about your interactions with Lumisound in our Data Policy.
How we use personal information
We will use your personal information:
To fulfill a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the website, like where you purchase content from our website.
Where this is necessary for purposes that are in our, or third parties’, legitimate interests. These interests include:
- operating the website;
- providing you with services described on the website;
- verifying your identity when you sign in to our website;
- responding to support tickets, and helping facilitate the resolution of any disputes;
- updating you with operational news and information about our website and services e.g. to notify you about changes to our website, website disruptions or security updates;
- carrying out technical analysis to determine how to improve the website and services we provide;
- monitoring activity on the website, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website;
- managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the website or asking for your feedback or whether you want to participate in a survey;
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
- training our staff about how to best serve our user community;
- improving our products and services;
- providing general administrative and performance functions and activities;
- using data analytics to measure the effectiveness of advertising the website, and improve the optimization of our products and services (including by way of data analytics tools).
Where you give us consent:
- providing you with marketing information about products and services which we feel may interest you; and
- customizing our services and website, like advertising that appears on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
For purposes that are required by law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
How we keep your personal information secure
We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Spain. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have. To make an access or correction request, contact us.
Information you make public or give to others
If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media etc. Before making your information publicly available or giving your information to anyone else, think carefully. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.
How you can manage or delete your personal information
We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your account by contacting us.
How long we keep your personal information
Please note that if you request the erasure of your personal information we may retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. Any information we retain will be handled in accordance with this Privacy Policy.
How you can access your personal information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.
